The speaker for this interactive event is Angie Born, a seasoned expert with over 20 years of experience in user research and UX design. Angie began her career in usability consulting, later expanding into service design. Her professional journey includes roles at a large bank, a small B2B software company, and currently, she is back in agency work at Liip, where she focuses on web applications and large-scale websites.
In this talk, Angie will explore the evolving landscape of digital government services. As public services increasingly move online, the need for intuitive and user-friendly access points becomes more critical. Enter the government chatbot—a conversational interface designed to streamline access to information, answer public queries, and guide users through complex bureaucratic systems.
Angie's Linkedin: www.linkedin.com/in/angieborn
You can find more information about the event here: lu.ma/urav3vfr
Please join our W IA café for a wonderful session on designing better products.
Colloquium Points +1
Tuesday, July 1, 2025 @ 11:00 am
Hosted: Online
Register
Hosted: Online
Disclaimer
By attending this event, you agree to give Rutgers University permission to record you and your registered guests’ (including minors under the age of 18) image and/or voice and grant Rutgers all rights to use these sound, still, or moving images in any medium for educational, promotional, advertising, or other purposes that support the mission of the university. You agree that all rights to the sound, still, or moving images belong to Rutgers.