WIA Cafe: How Information Architecture Makes or Breaks Customer Experiences?

World Information Architecture Association (WIAA) is hosting this event, and the Rutgers MBS program is supporting it.

The speaker for this interactive event is Lisa Dance. Lisa is a UX Research Consultant/Founder at ServiceEase, where she helps businesses and non-profit organizations create online and offline experiences that don’t frustrate or harm people. Her services include UX Audits, customer interviews, and usability testing.

In this webinar, Lisa will talk about how technical capabilities and information architecture are needed to help customers find what they need in self-service environments.

Lisa's LinkedIn: https://www.linkedin.com/in/ldance/

You can find more information about the event here.

Please join our W IA café for a wonderful session on designing better products.